Standard UK Delivery – £4.50 (FREE on orders over £100)
Standard 2nd Class delivery normally takes 3 – 5 working days for orders placed before midday, between Monday & Friday.
Dispatch Time:
Items are dispatched within 1 – 2 working days of you placing your order with us.
Delivery Delays:
Our delivery agents will not deem a parcel to be lost until it has been in their systems for a period of 14 days for UK orders and 20 working days for International orders. Although it is unlikely deliveries will take this amount of time, we are unable to dispatch a replacement or issue a refund until this period of time has elapsed.
Lost Deliveries:
Please note, swimminwimmin can only honour lost item claims that have been registered with us within 45 days of the original dispatch date.
International Delivery
For deliveries outside the UK.For overseas shipping enquiries, please contact us at: info@swimminwimmin.co.uk
Returns
To return items ordered directly from our website.
1. Notify us
Please email us at info@swimminwimmin.com to notify us of your intent to return. Your email should contain any references that are on your original order receipt/notification, together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. Returns received without prior notice may result in a delay in the processing time. Items must be returned within 21 days of receipt.
2. Condition of goods
Goods must be returned in their original packaging with any seals intact and in their original saleable condition. Please enclose a copy of your original order receipt in the parcel.
3. Packaging
Please re-package your parcel using strong packaging and ensure it is sealed securely and addressed clearly to the address below:
Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim should the parcel go missing. Please note that SWIMMINWIMMIN will not be liable for lost returns. Any underpaid returns will not be processed. Items must be returned within 21 days of receipt of the original goods.
